Customer Success Manager

If changing the path of digital marketing is interesting to you; if being a part of a innovative, start up company poised for growth is interesting to you; if having the opportunity for explosive career growth and uncapped earnings is interesting to you, we should connect!

At gShift, our innovative technology and analytics platform is changing the way in which digital marketing teams maximize the audience their content reaches, and helps guide efforts to ensure that content drives the most amount of ROI for the business.

Customer Success Manager Key Responsibilities:
  • Identify and engage with customers to improve overall adoption and use of the gShift platform.
  • Direct customers to leverage all available resources to increase adoption.
  • Deliver training and best practice sessions through various types of engagements
  • Advise on the capabilities of gShift and how they may further leverage to the technology to drive business value.
  • Work with new customers to manage onboarding process.
  • Work with internal teams to build creative solutions to customer issues and advise of potential RED accounts.
  • Bring a fantastic work ethic and participate in building the company culture with high energy, persistent, ambitious personality.
Qualifications:
  • University or College degree or equivalent experience
  • 5+ years in customer advisory role in the SEO or Digital Marketing space
  • Strong prioritization and time management skills
  • Experience with using a CRM
  • Experience in driving customer adoption of technology preferred
  • Credible acumen and effective communicator / coach
  • Ability to understand and solve customer challenges leveraging internal resources
What gShift will offer you:
  • Competitive Compensation
  • Health Benefits and Paid Time Off
  • Incentives and Spiffs for performance
  • Fun and rewarding company culture

Interested applicants are invited to submit a cover letter and resume to hr@gshiftlabs.com. Only those being considered for an interview will be contacted.

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